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As an Independent Living Center, we are guided by the belief that people with disabilities are the best experts on our own needs and that we have the right to self-determination and independence. For elders and people needing long term care, we help people create the future they envision for themselves. We save the state millions by helping people leave facilities, return home, and avoid placement in institutions. To get help, call us at 646-442-4156.

Independent Consumer Advocacy Network (ICAN)

ICAN is the New York State Ombudsprogram for people with Medicaid who need long term care services. CIDNY is part of the ICAN network and the exclusive agency for FIDA-IDD. We help New Yorkers with enrolling in and using Medicaid managed care plans that cover long-term care services such as home attendant services or nursing home care. We can help you by answering questions about long-term care and giving you information about your health insurance options like the FIDA program or FIDA-IDD program (for individuals with intellectual and developmental disabilities). We can also work with you to help you decide what plan is right for you. If you already have a plan, we can help you solve problems with your managed care plans or providers and use negotiation or formal appeal processes. For more information, call CIDNY and ask to speak to an ICAN counselor.   


New York State Long Term Care Ombudsman Program

“Ombudsmen” are advocates for people living in nursing homes, assisted living facilities, and family type homes. There are over 53,000 seniors and people with disabilities who are residents of these facilities. This program is run under the Older Americans Act and is funded by the federal government and New York State. CIDNY’s Ombudsmen work with residents to make sure their rights are protected, their needs are met, and any complaints they have are resolved.

We keep all information for those we serve confidential. We work for changes in the Long Term Care system to improve the quality of life and services for seniors and those who are disabled and are in Long Term Care. Our Manhattan office serves people in the Bronx, Manhattan, and Staten Island. The Queens office serves Brooklyn and Queens, including Far Rockaway. 

For more information, call: 212-812-2901 (Manhattan, Bronx, Staten Island) or 212-812-2911 (Brooklyn & Queens).
The Ombudsman program uses volunteers as advocates. Our volunteers go through a 42-hour training program and are then certified by the state. Once they are certified, volunteers are assigned to a facility to work with the residents. If you are interested in learning more about the LTCOP or are interested in becoming a certified ombudsman, please contact the LTCOP Volunteer Coordinator Mary Jane Wolper at mwolper@cidny.org or call 212-812-2913

NY Connects Program

CIDNY’s NY Connects Program’s goal is to link disabled New Yorkers with the right resources to help meet their long term care needs. CIDNY has recently hired twenty-six new staff members to join the NY Connects Team. With a presence in each borough, benefits counselors will offer peer-centered counseling and connect disabled New Yorkers to local services and programs. Through a standardized comprehensive screening process, NY Connects benefits counselors will provide personalized counseling to help participants make informed decisions and can assist in accessing available long term services and support options to meet existing or future long term services and support.

CIDNY’s NY Connects is currently partnering with several ILCs throughout the city so we can have a physical presence in every borough, as well as partner together to get the word out about what NY Connects can do to seamlessly serve the disabled population in our city.

CIDNY’s NY Connects is a trusted service to get free information about the range of supports that can help a person with disabilities (PWD) remain independent in their daily life, whether they want to live in their home, a nursing home, or other residential setting.

Staff members at each of the five NY Connects sites (one in each borough) can offer useful information on and connect a PWD to local services and programs. A PWD can get information over the phone, by email, or by walking in to one of the five locations.

Who We Serve

NY Connects serves individuals of all ages and income levels wanting to learn more about long term services and supports in New York City. Typically we serve:

  • Adults of all ages living with a long term disability
  • Adults with a disability regardless of income source(s)
  • Younger adults living with a long term disability
  • Caregivers of adults and parents of children with a disability, and
  • Professional service providers working with someone in need of long term services and supports.

How to Contact Us for Help with Long Term Care Goals

Launching officially on September 1st 2017, the NY Connects benefits counselors can be reached at  844-862-7930 and at the NY Connects website.


Olmstead Housing Subsidy

The Olmstead Housing Subsidy (OHS) is a rental subsidy for seniors and people with chronic disabilities. It helps seniors and people with disabilities leave long term skilled nursing facilities, or prevent nursing home placement, by providing access to private housing in the community. Participants in the program will also have access to supportive services to ensure that community-based services are in place, and that they know and understand their rights and responsibilities. The participant is free to choose any housing that meets the requirements of the program and is not limited to units located in subsidized housing projects, such as senior housing.

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