Independent Consumer Advocacy Network (ICAN)

Female wheelchair user smiling.

Independent Consumer Advocacy Network (ICAN)

ICAN is the New York State Ombudsprogram for people with Medicaid who need long term care services. CIDNY is part of the ICAN network and the exclusive agency for FIDA-IDD. We help New Yorkers with enrolling in and using Medicaid managed care plans that cover long-term care services such as home attendant services or nursing home care. We can help you by answering questions about long-term care and giving you information about your health insurance options like the FIDA program or FIDA-IDD program (for individuals with intellectual and developmental disabilities). We can also work with you to help you decide what plan is right for you. If you already have a plan, we can help you solve problems with your managed care plans or providers and use negotiation or formal appeal processes. For more information, call CIDNY and ask to speak to an ICAN counselor. Learn more about how ICAN works here.

For General Contact and Referrals:

Call 646-441-4186 to reach our Manhattan Intake line. Call 646-442-1512 to reach our Queens Intake line.