For help with replacement wheelchairs and loaner wheelchairs and other durable medical equipment, information about where to donate used medical equipment and donate used wheelchairs, please see:
Call the EPIC Helpline at 1-800/332-3742 (TTY 1-800/290-9138) or contact a CIDNY benefits counselor for help filling out this form.
EPIC Application (Spanish) (Chinese) – download, print, and mail in
Community Health Advocates (CHA)
CIDNY is one of the CHA agencies. We help New Yorkers find health insurance and understand their health coverage. By providing one-on-one assistance, we can help you resolve billing issues and navigate the health care system so that you can access the care you need. For more information, contact CIDNY and ask to speak to a benefits counselor.
Independent Consumer Advocacy Network (ICAN)
ICAN is the New York State Ombudsprogram for people with Medicaid who need long term care services. CIDNY is part of the ICAN network and the exclusive agency for FIDA-IDD. We help New Yorkers with enrolling in and using Medicaid managed care plans that cover long-term care services such as home attendant services or nursing home care. We can help you by answering questions about long-term care and giving you information about your health insurance options like the FIDA program or FIDA-IDD program (for individuals with intellectual and developmental disabilities). We can also work with you to help you decide what plan is right for you. If you already have a plan, we can help you solve problems with your managed care plans or providers and use negotiation or formal appeal processes. For more information, call CIDNY and ask to speak to an ICAN counselor.
As part of the Navigator Network, we help guide New Yorkers through the New York State of Health Marketplace so you can learn about your health insurance options and enroll in health insurance. For more information, contact a CIDNY Navigator at 917-810-2566. If we are unable to take your call, please leave a message and a counselor will contact you.