We are here to help you.

We are committed to serving you during this time of uncertainty surrounding the spread of the coronavirus, and will do all that we can to help you.

Here’s what you need to know about CIDNY:

  • We are continuing to work with our consumers, but via telephone only. You can reach our Manhattan office at 212-674-2300 and our Queens office at 646-442-1520. If we are unable to speak with you when you call, we will return all messages as soon as we are able.

    *** ASL-speaking consumers can call our Manhattan office VP line at 646-350-2681 or our Queens VP line at 347-905-5088. (Scroll down to see our video message below.)

  • All walk-in hours, in-person meetings, counseling sessions, and workshops are canceled until further notice. We will resume all of these as soon as we are able.

  • Future announcements will be posted on this page and will be shared via email on our mailing list. If you would like to receive our newsletters and announcements via email, sign up here.

You may have noticed that public spaces such as museums, libraries, and many nonprofits are closing or no longer offering face-to-face counseling, workshops, or other gatherings. If you can, we encourage you to avoid large gatherings and places where there are many people at higher risk, limit close contact with others, wash your hands frequently, and follow other precautions.

Please reach out if you are having difficulty following preventive measures such as having enough food to remain at home. Please also let us know if you are having interruptions in medical care or community-based services and we will try and help.


Advice for People at Increased Risk

CIDNY has received guidance that we wanted to share with you from the New York City Department of Health and Mental Hygiene for people who may have an increased risk for contracting a severe form of the coronavirus disease.

Are you feeling okay?
If you are experiencing fever, cough or shortness of breath and traveled to an area where COVID-19 is spreading, or you have had close contact with someone who has been diagnosed with COVID-19, call your health care provider. Your provider will work with the Health Department to determine if you need testing. If you need help finding a health care provider, call 311.

Facts About 2019 Novel Coronavirus

1. What are coronaviruses?
Coronaviruses are a family of viruses that are common throughout the world. They cause illnesses ranging from the common cold to more serious illnesses like pneumonia. A novel (new) coronavirus is a type of coronavirus that has not been previously seen in humans.

2. What is 2019 novel coronavirus?
2019 novel coronavirus is a new type of coronavirus identified as the cause of an outbreak of respiratory illness (which affects breathing) called COVID-19 that was first detected in Wuhan, China. It is reported in countries all across the globe, including the U.S.

The virus is not being spread by people of any particular race, ethnicity, national origin, or religion. It is important that people understand this and do not discriminate.

3. How serious is this virus and what are the range of symptoms?
Reported symptoms due to infection with the virus that causes COVID-19 have ranged from mild to severe. Symptoms can include fever, cough or shortness of breath.

4. Who is at higher risk for severe illness?
People who are older or may have underlying disabilities or medical conditions (such as diabetes, hypertension and cardiovascular disease, immunosuppression, or cancer) or are over 60 years of age appear to have a higher risk of severe COVID-19. Children and young adults can be in the higher risk category if they have one of these conditions.

5. How does this virus spread?
Much is still unknown about how the virus that causes COVID-19 spreads. Current information indicates the virus is being spread in the community by people who have not been abroad or had contact with people who have been abroad. Person-to-person spread is thought to occur mainly via respiratory droplets produced when an infected person coughs or sneezes, similar to how the flu and other respiratory illnesses spread.

6. How long before symptoms of the virus appear?
The Centers for Disease Control and Prevention (CDC) believes at this time that symptoms of COVID-19 may appear between two and 14 days after exposure.

For more information on COVID-19, visit nyc.gov/health/coronavirus or cdc.gov/coronavirus.

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